Customer Agreement & Terms
James' Trimmings · ABN 27 393 738 608 · jamestrimmings.online · Last updated 20 August 2026
Dispute disclaimer — please read up front
James' Trimmings is a marketplace and introductions service only. We are not a party to any contract for lawn, garden or landscaping work between you (the customer) and an independent pro listed on this site. Pros are independent contractors, not employees or agents of James' Trimmings.
Any dispute about the quality, timing, price or outcome of work is directly between you and the pro. James' Trimmings does not warranty, guarantee or take responsibility for work performed, and is not liable for any loss, damage, delay or injury arising from a booking. We may, at our discretion, suspend or remove pros who breach our community standards, but we do not adjudicate disputes or refund payments made off-platform.
1. Using this site
By requesting a booking, contacting a pro or otherwise using jamestrimmings.online you agree to these terms. If you do not agree, please do not use the site. We may update these terms at any time; continued use after changes means you accept the updated terms.
2. Our role
We provide a directory and booking-introduction platform connecting homeowners with independent lawn and garden professionals. We take a small percentage of each completed job as our service fee; we do not employ, supervise or insure the pros. Each pro is responsible for their own work, licensing, equipment and insurance.
3. Bookings & payment
A booking request is an enquiry, not a confirmed appointment. The pro may accept, decline or propose alternative times. Pricing shown is indicative unless the pro provides a fixed quote. Payment terms are agreed between you and the pro; James' Trimmings does not hold customer funds and is not a party to the transaction. Pros are never charged a monthly subscription — only a percentage of completed jobs.
4. Disputes & liability
As set out in the disclaimer above, disputes are between you and the pro. You acknowledge that James' Trimmings, its operators and affiliates accept no liability for any act or omission of a pro, including property damage, personal injury or financial loss. To the maximum extent permitted by law, our total liability for any matter connected with your use of the site is limited to the service fee we earned on the relevant booking. You should first attempt to resolve any dispute directly with the pro; if that fails you may report the pro via the platform and we may take administrative action.
5. Conduct & off-platform dealing
You agree to act honestly and lawfully. Off-platform attempts to bypass the platform, divert payments or solicit pros away from the site breach these terms and may result in account suspension. Pros who request off-platform payment may be removed. Reporting tools are provided so the community can flag breaches.
6. Privacy & security
Your credentials are encrypted at rest by the platform auth system. We collect only the information needed to operate the marketplace and will not sell your data. Strava and other integration tokens are stored server-side only and never exposed in the app.
7. General
These terms are governed by the laws of New South Wales, Australia. If any provision is found unenforceable the rest remain in effect. For questions about these terms, contact us via the Contact page.